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Senior Product Designer, DataGrail

DataGrail is a B2B data privacy and compliance platform. Redesigned policy management workflows, eliminating a category of support requests that previously consumed 30–60 min/week of technical support time. Led design on privacy center and consent features to automate data privacy compliance for enterprise customers.

Senior Product Designer, Postscript

Postscript is an SMS marketing platform for Shopify stores. Designed a message cost calculator that surfaced campaign costs pre-send, reducing billing surprises for customers. Introduced self-serve invoice access, eliminating a recurring, manual support request entirely. Identified and helped resolve a critical PII exposure in the customer onboarding flow.

Product Design Lead, Good Dog

Good Dog is a two-sided marketplace connecting prospective pet parents with ethical breeders. Reduced friction across the end-to-end buying flow on desktop, mobile web, and native app.

Senior Product Designer, Gladly

Gladly is an omnichannel customer service platform for retail brands. Built self-service onboarding tools that reduced implementation costs by $125K+/year, directly supporting the company's growth targets.

Senior Product Designer, Chartbeat

Chartbeat is an analytics platform for media companies. Upgraded user management workflows to meet enterprise requirements for editorial teams at major media organizations including NYT, CNN, and BBC. Evolved data-driven email newsletters to surface actionable audience insights.

Lead UX Researcher & Designer, Mastercard

Managed 100+ end-to-end qualitative research sessions to shape product strategy for B2B2C digital payment solutions. Redesigned the Mastercard Developers portal and Masterpass web experience in collaboration with product and engineering.